Forum Discussion

Cush1337's avatar
4 years ago

Any way to tell if a ban was EAC or otherwise?

Long story short, my brother was false banned from Apex after playing it for a year or so and spending money on it.  Yes I know a lot of people get banned and lie but he 100% wasn't cheating and the fact that we would regularly go several games without any kills let alone any wins says something.

EA support gave the same BS boilerplate 'you were cheating' response that I have seen in many other threads (One from recently who swore up and down he wasn't cheating, actually had the ban quietely reversed 4 months after EA support told him he wasn't getting unbanned, so yeah, great job guys...)

The problem is now, he doesn't know if he was banned by EAC falsely flagging something running (And there is nothing obviously suspect or new running on the PC, I also would have thought that the detection data would show an obvious false positive...), his ban list on EA account is empty, so now he doesn't actually know if it is safe to play any other EAC games or if something on his PC is causing a false positive.


So just another innocent person in a long line being banned by modern ACs and nobody caring to look into it properly (Just look at all of the mistaken banwaves that happen and we do hear about, especially streamers who get unbanned quicktime), but is there any way to tell if it was specifically and EAC ban or if it was some other sort of game ban?

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    You will need to speak to our Terms of Service team @Cush1337.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko