Apex Can’t See Cross Platform Friends

Hey Legends!

If you are having an issue finding a friend who is on another platform to play cross-play with, check out the following information and let us know if you continue having issues after. 

First, to make sure everyone knows how to add your friends from another platform, check out our help article explaining how.

• Apex Legends cross-play: how to play with friends

If you are unable to find a friend you may need to update your privacy settings for either your EA Account or your Platform account. If you continue having issues, there may be an age restriction or parental control interfering as well. 

EA Account:

• Update your privacy settings and email preferences

Platform Account:

• Xbox
  • Settings
  • Account
  • Privacy and online safety
  • Xbox Live Privacy
  • View details and customize
  • Friends and clubs
  • Set to allow for friends
• Playstation
  • Settings
  • Account Management
  • Privacy Settings
  • Friends
  • Checking settings on allowed
• Nintendo
  • Select profile icon (top left)
  • User settings
  • Friend Settings (Under Friend Functions)
  • Check your online, and receive friends request is on