\n\n\n
Platform Account:
\nHey Legends!
\n\nIf you are having an issue finding a friend who is on another platform to play cross-play with, check out the following information and let us know if you continue having issues after.
\n\nFirst, to make sure everyone knows how to add your friends from another platform, check out our help article explaining how.
\n\n\nIf you are unable to find a friend you may need to update your privacy settings for either your EA Account or your Platform account. If you continue having issues, there may be an age restriction or parental control interfering as well.
\n\nEA Account:
\n\nPlatform Account:
\nSo I play apex on pc from origin and for some reason, I can't see my friends from console if they are offline. Is there any solution to these or is there something I'm doing wrong
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"postTime":"2021-06-17T12:27:28.622-07:00","lastPublishTime":"2021-06-17T12:27:28.622-07:00","metrics":{"__typename":"MessageMetrics","views":56559},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5417434/message:5417448","repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"217","rawBody":"So I play apex on pc from origin and for some reason, I can't see my friends from console if they are offline. Is there any solution to these or is there something I'm doing wrong
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5417448_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:4906580":{"__typename":"User","id":"user:4906580","uid":4906580,"login":"kargoth06","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-24T20:00:15.589-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4906580"},"ModerationData:moderation_data:5417449":{"__typename":"ModerationData","id":"moderation_data:5417449","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5417449":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4906580"},"id":"message:5417449","revisionNum":1,"uid":5417449,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5417448"},"conversation":{"__ref":"Conversation:conversation:5417434"},"subject":"Re: Apex Can’t See Cross Platform Friends","moderationData":{"__ref":"ModerationData:moderation_data:5417449"},"body":"I played on xbox and have recently moved over to steam. NONE of my friends online/offline show up on my friends list, but I have added them, and when I go to add friends, it has a green check next to their name, They say they can see my account showing up via xbox and steam, like i have 2 accounts on at the same time. When they go to join, only one actually works when they click on it. Idk what is happening, but its all messed up.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2021-06-24T20:04:48.200-07:00","lastPublishTime":"2021-06-24T20:04:48.200-07:00","metrics":{"__typename":"MessageMetrics","views":56481},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5417434/message:5417449","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"447","rawBody":"I played on xbox and have recently moved over to steam. NONE of my friends online/offline show up on my friends list, but I have added them, and when I go to add friends, it has a green check next to their name, They say they can see my account showing up via xbox and steam, like i have 2 accounts on at the same time. When they go to join, only one actually works when they click on it. Idk what is happening, but its all messed up.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5417449_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:540563":{"__typename":"User","id":"user:540563","uid":540563,"login":"pradamien","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-01-07T17:22:58.983-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:540563"},"ModerationData:moderation_data:5417450":{"__typename":"ModerationData","id":"moderation_data:5417450","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5417450":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:540563"},"id":"message:5417450","revisionNum":1,"uid":5417450,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5417447"},"conversation":{"__ref":"Conversation:conversation:5417434"},"subject":"Re: Apex Can’t See Cross Platform Friends","moderationData":{"__ref":"ModerationData:moderation_data:5417450"},"body":"hi this doesn't work please fix your stupid * game your company is so * *
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":2,"postTime":"2022-01-07T17:23:25.987-08:00","lastPublishTime":"2022-01-07T17:23:25.987-08:00","metrics":{"__typename":"MessageMetrics","views":55377},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5417434/message:5417450","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"80","rawBody":"hi this doesn't work please fix your stupid * game your company is so * *
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5417450_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1073336":{"__typename":"User","id":"user:1073336","uid":1073336,"login":"CaptaiinChronic","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-14T05:33:41.200-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1073336"},"ModerationData:moderation_data:5417451":{"__typename":"ModerationData","id":"moderation_data:5417451","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5417451":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1073336"},"id":"message:5417451","revisionNum":1,"uid":5417451,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5417447"},"conversation":{"__ref":"Conversation:conversation:5417434"},"subject":"Re: Apex Can’t See Cross Platform Friends","moderationData":{"__ref":"ModerationData:moderation_data:5417451"},"body":"I play on PS4 and none of my cross platform friends show up on my friends list even after being added. This is also after enabling all ways to find my acc on EA privacy settings, same with my PlayStation privacy settings. And parental couldn’t be messing with it cause EA shows my account as an adult. I have gone through every procedure to try and see my cross platform friends on my list and nothing has worked. Fix your game, it’s broken
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":4,"postTime":"2022-02-14T05:36:01.432-08:00","lastPublishTime":"2022-02-14T05:36:01.432-08:00","metrics":{"__typename":"MessageMetrics","views":54538},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5417434/message:5417451","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"453","rawBody":"I play on PS4 and none of my cross platform friends show up on my friends list even after being added. This is also after enabling all ways to find my acc on EA privacy settings, same with my PlayStation privacy settings. And parental couldn’t be messing with it cause EA shows my account as an adult. I have gone through every procedure to try and see my cross platform friends on my list and nothing has worked. Fix your game, it’s broken
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5417451_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1351908":{"__typename":"User","id":"user:1351908","uid":1351908,"login":"ShniffSnow","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-03-05T13:07:51.792-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1351908"},"ModerationData:moderation_data:5417452":{"__typename":"ModerationData","id":"moderation_data:5417452","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5417452":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1351908"},"id":"message:5417452","revisionNum":1,"uid":5417452,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5417451"},"conversation":{"__ref":"Conversation:conversation:5417434"},"subject":"Re: Apex Can’t See Cross Platform Friends","moderationData":{"__ref":"ModerationData:moderation_data:5417452"},"body":"@CaptaiinChronicz Same I will be playing a game with a friend and then take a little break so when I come back to log in the same friend I have just been playing with is offline according to the game and nothing we try let’s us play together. Really strange","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-03-05T13:19:27.314-08:00","lastPublishTime":"2022-03-05T13:19:27.314-08:00","metrics":{"__typename":"MessageMetrics","views":53478},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5417434/message:5417452","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"370","rawBody":"@CaptaiinChronicz Same I will be playing a game with a friend and then take a little break so when I come back to log in the same friend I have just been playing with is offline according to the game and nothing we try let’s us play together. Really strange","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5417452_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1692358":{"__typename":"User","id":"user:1692358","uid":1692358,"login":"OrangeBlooded75","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-05-21T22:53:49.268-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1692358"},"ModerationData:moderation_data:5417453":{"__typename":"ModerationData","id":"moderation_data:5417453","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5417453":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1692358"},"id":"message:5417453","revisionNum":1,"uid":5417453,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5417452"},"conversation":{"__ref":"Conversation:conversation:5417434"},"subject":"Re: Apex Can’t See Cross Platform Friends","moderationData":{"__ref":"ModerationData:moderation_data:5417453"},"body":"solved it, switch servers 🙂
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"postTime":"2022-03-08T06:32:29.966-08:00","lastPublishTime":"2022-03-08T06:32:29.966-08:00","metrics":{"__typename":"MessageMetrics","views":53373},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5417434/message:5417453","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"35","rawBody":"solved it, switch servers 🙂
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5417453_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:2040918":{"__typename":"User","id":"user:2040918","uid":2040918,"login":"LovelyColt27078","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-09T15:02:38.459-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2040918"},"ModerationData:moderation_data:5417454":{"__typename":"ModerationData","id":"moderation_data:5417454","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5417454":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2040918"},"id":"message:5417454","revisionNum":1,"uid":5417454,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5417453"},"conversation":{"__ref":"Conversation:conversation:5417434"},"subject":"Re: Apex Can’t See Cross Platform Friends","moderationData":{"__ref":"ModerationData:moderation_data:5417454"},"body":"Can you elaborate, do you need both accounts to be on same servers? or different servers?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"postTime":"2022-04-05T02:19:32.443-07:00","lastPublishTime":"2022-04-05T02:19:32.443-07:00","metrics":{"__typename":"MessageMetrics","views":3229},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5417434/message:5417454","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"96","rawBody":"Can you elaborate, do you need both accounts to be on same servers? or different servers?
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