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menthense's avatar
menthense
2 years ago

apex coins issue with steam

Heya,  I'm trying to purchase apex coins, but the steam overlay doesn't pop or or pops up but doesnt authorize the payment, it doesn't showed that it failed, nothing, its just doesn't work, can you ...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Thanks for letting us know! I have reported that to the team! 

@nbtgh16 Can you please check your Inbox in AHQ? I've sent you a DM asking for some more details. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hey everyone,  

Can you please try to sign out of Steam, fully close down steam via Task Manager, log back in, and try to complete the purchase again?

Please let us know if that works. 

  • Tyepy's avatar
    Tyepy
    Seasoned Newcomer
    4 months ago

    I hate to resurrect an old thread, but I now have this issue. Here's a list of things I've tried:

    1. Adding the funds directly to my Steam wallet and then trying to order.
    2. Updating my drivers
    3. Restarting my PC
    4. Launching steam in big picture mode
    5. Calling my bank to make sure there isn't an issue with my account
    6. Trying this on another PC altogether. 
    7. Copying the link that opens in the overlay into a web browser and attempting to place the order there.
    8. Fully logging out of steam, closing down steam via task manager, logging back in to purchase.

    I have a video of this issue in case it helps, but anytime I click 'authorize' when trying to place the order the overlay exits and the purchase fails.

    All of these are failed transactions and through the steps I've taken I assume that there is an issue on the backend somewhere.

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