Forum Discussion

maccotheeruleer

3 years ago

Solved

Apex Coins

What’s the ACTUAL number to EA help bro, just spent $65 on coins and still haven’t received them.

EzyHawk
3 years ago
@maccotheeruleerr and @Kingpirattes Please keep in mind that it may take up to a few hours up to a day before any in-game content is visible for you in your account.
If you have yet not received your coins within 24 hours then please contact the support here:
https://help.ea.com/en/contact-us/

Sometimes a restart of your game and/or your device may help.

EzyHawk

Hero

3 years ago

@Finngostrider You also bought from a non-verified 3rd party service.
My suggestion is to go back to that website and contact the support/seller to get a refund.

We're not able to help nor assist in account issues and not in payments done by an unverified 3rd party service as you mentioned in your other post.

dust428

3 years ago

Hi I bought a 90$ apex coin pack about a week ago. First off yes I posted cases. Second I clearly have waited the 24 hours. Third I didn’t get them from a third party. 4th please anything but a link for your terrible help page.

XHelperZ
Hero+
3 years ago
@dust428

As far I'm aware, there isn't another place to go to except for the support page for purchase related issues.
If you bought it on Xbox you could contact Microsoft or if you bought it on Playstation you could contact Sony/Playstation support.

Not sure if you should contact steam support if you bought it on steam, though you could ask them for help if that's the case.

Though if you bought it via EA then the support page is pretty much the only option as far I'm aware.