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Darkes197's avatar
3 years ago
Solved

Apex connection Issues

Hi! I have been an apex player since season 1 and I have been experiencing a connection problem for the past year. I tried lots of fixes,I can't recall them all, but above all I reinstalled my whole system and keep all drivers up to date. For a couple games its fine, but the longer I play the more it occurs. When the lag happens it's freezing and unfreezing like crazy for a different duration, like 5 to even 30sec, also it shows between 2-5 connection problem symbols and my performance display says that my input and ping spikes to about 400I and 300ms. Every other game runs smoothly at 30ms no issues at all. My pc specs:  i5-8300H CPU, RAM 8.00 GB, Windows 11 Home 64 bit, GTX 1050 Ti 4GB (Mobile). I belive it's not on the wifi end, as I have tried lots of different wifis via a cable too, so I started tinkering in my in-game video settings and nvidia apex settings, hoping to find the issue there, but no results. Also tried to run the game on different servers as one of the symbols is server lag and slow connection. I would define the rest of them, but as they changed and introduced new symbols I do not know their meaning. It's hard to capture a screenshot, as it always captures the screen post lag. I have attached my video game settings so you could see them for yourselves. I hope you can help me resolve the issue, so I can enjoy apex again. If you need any further information I'll do my best to respond as fast as I can 🙂.

  • Hi @Darkes197 Thanks for this, when you have a moment can you try the following steps and let me know if you continue seeing issues?

    If you do keep seeing this pop up, would it be possible to get a DxDiag?

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Darkes197 To check if we are running into a performance issue, does the same issue occur on the lowest settings with other apps closed on your device?

    Also when you have a sec try to go through the following if you have not to see if you see improvements. 

    • Connection and Advance Connection Guides 
    • Check any AV or Firewall that might interfere/control network traffic
    • Check your Modem/router settings for anything that may block/interfere with network traffic
    • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Hi, I have tried the given solutions, but none seemed to work. I have attached another symbol that shows right of the bat when I enter a match. I also forgot to mention about the lobby lag I experience sometimes, don't know if it has anything to do with it

  • I managed to capture a screenshot of the lag. The symbols differ though, its not always these 3. But you get the idea

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Darkes197 Thanks for this, when you have a moment can you try the following steps and let me know if you continue seeing issues?

    If you do keep seeing this pop up, would it be possible to get a DxDiag?

  • It seems clean boot has solved the issue. Thank you good sir for letting me fully enjoy apex again! Thread closed