@Dibdab001
From an immediate glance at those results it's showing unacceptable ping for online gaming right out of the gates from your router.
You mentioned you already power cycled your console and network. Do you know if your router has an option of two different WiFi channels? I have a 5.0Ghz and 2.4Ghz channel, I tend to get better results on the 5.0, but it can vary or everyone depending on where the router is in the house. If your console is far away from your router and behind multiple walls, that can disrupt your connection strength. It doesn't surprise me you're getting disconnected from matches with those results.
What I would do is try connecting to a different WiFi channel if possible. If not, you may want to try testing out the game by plugging in an Ethernet cable to see if you have better results. If that's the case, we can rule out it's WiFi strength related.
If the results continue, changing your DNS on the console might yield some better results. We have steps on how to do that below.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Hope that helps. After doing all those steps, try running the trace again. If it continues to show this criteria below, it's best to get in touch with your ISP and show these results to them so they can investigate the high ping time.
There are a few things to keep your eye out for when running these tests.
- High ping times: If your average ping times are often above 150ms, you’ll see slower response times in-game. If they’re over 200ms, you’ll probably have connection drops.
- Packet loss: If you see numbers other than 0% or 100% in the % Loss column, it means data is being lost at that point in your connection. If you see it in more than one place, or if the numbers are high, this is probably what’s causing your connection issues. Make a note of the hops where packet loss is happening, and contact your ISP to let them know about it
- Big differences between the best/worst ping times: This is a good indicator of an unstable connection. The difference between your best and worst ping times should be 100ms at most. If it’s more than that, that means a jittery or spiky connection. This is what causes lag in games and is the source of frustrating inconsistencies in performance. If you see this in your UOTrace, talk to your ISP about that, too.
