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Andianajones93's avatar
Andianajones93
4 years ago
Solved

Apex freezing every gunfight

I'm having issues with the game freezing in every single match, happens in most gunfights so makes the game basically unplayable.

Please see the footage -> https://www.youtube.com/watch?v=k-aVAgkdwZU

I think it's a network issue, given that i can still move but the enemy players are frozen, but idk. I've tried all sorts to fix it, basically don't know what to do now. I've spoke with EA support on multiple occasions but in the end they just pointed me to here because they couldn't figure out whats going on. 

Any help is appreciated.

Thanks in advance

  • Godisbullen's avatar
    Godisbullen
    4 years ago

    @Andianajones93 I have to agree that this looks like a network issue.

    Here are a few troubleshooting steps that might help you.

    Reset network adapter

    1. Rickclick your network try icon and select Open network & internet settings
    2. Click on Network reset
    3. Click the button Reset Now and confirm by pressing Yes

    Reset router

    This process is different depending on your router, but most routers have a hardware reset button that you can access with a small pin.

    Just check your router manual.

    Try direct connection

    If you have a fiber connection you probably have a fiber converter (which connects to your router).

    You can connect this fiber converter directly to your PC.

    Note that your fiber converter does not have a DHCP server, meaning you can only use one device at a time.

    Use this just to see if the router was the issue.

    Update your drivers

    1. Rightclick your windows start menu logo and click on Device manager
    2. Go though your devices by rightclicking them and selecting Update driver

1 Reply

  • Godisbullen's avatar
    Godisbullen
    4 years ago

    @Andianajones93 I have to agree that this looks like a network issue.

    Here are a few troubleshooting steps that might help you.

    Reset network adapter

    1. Rickclick your network try icon and select Open network & internet settings
    2. Click on Network reset
    3. Click the button Reset Now and confirm by pressing Yes

    Reset router

    This process is different depending on your router, but most routers have a hardware reset button that you can access with a small pin.

    Just check your router manual.

    Try direct connection

    If you have a fiber connection you probably have a fiber converter (which connects to your router).

    You can connect this fiber converter directly to your PC.

    Note that your fiber converter does not have a DHCP server, meaning you can only use one device at a time.

    Use this just to see if the router was the issue.

    Update your drivers

    1. Rightclick your windows start menu logo and click on Device manager
    2. Go though your devices by rightclicking them and selecting Update driver