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BlindPigeon76's avatar
BlindPigeon76
Seasoned Newcomer
6 months ago

Apex Legends Ban

Got banned on apex 6 months ago with no idea when i’ve done nothing wrong and then found out my name was changed on a pc account when i dont own a pc account so i suspect it was either my brother or i was hacked but the ea website is useless the ban appeals are absolutely useless no help cant even tell me how long the ban is or help me just automated declining my requests cant even speak to a real person. so much playtime and money wasted on ea games just to be declined every time and no help for something that genuinely wasn’t my fault and there was nothing i could of done about it.

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hello. We're not able to help with bans over the EA Forums. If you haven't submitted 3 disputes yet, you're welcome to submit another. Instructions for that can be found here. Thanks!

  • BlindPigeon76's avatar
    BlindPigeon76
    Seasoned Newcomer
    6 months ago

    i have submitted over 3 reports because they all got declined immediately and nobody told me how long my ban is going to last

  • BlindPigeon76 

    First off you need to speak with your brother to find out if he accessed your account and how? or whether it was hacked?

    As EA_Aljo Mentioned other than advice we (The Forum) cannot help with account actions, please use the link provided. 

    If you gave your brother access to your account and they did bad stuff on it and got it banned that is not good and even though it is not purely your fault it is still your fault.  EA does not allow the sharing of accounts, it is against the ToS. 

    Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    I'm sorry to say, there is nothing else we can do. You'll need to wait out the ban. If it's a permanent one, you won't be able to play on that account any longer.

  • BlindPigeon76's avatar
    BlindPigeon76
    Seasoned Newcomer
    6 months ago

    it wasn’t my brother and i haven’t played in ages i just got an email i was banned one day 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    It's possible your account was hijacked. You could open a case with an advisor to have them look into this. Instructions for opening cases can be found here. Do not select the option for disputing a ban though. That will just submit it to ToS again. An advisor needs to investigate your account to see if it was compromised.

  • BlindPigeon76's avatar
    BlindPigeon76
    Seasoned Newcomer
    6 months ago

    becasue of my ban, i can’t access any of the hacked account help on ea website and it says i need to resolve my ban before i can contact an advisor

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Try opening a case without being signed in.