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JONATHAN0S's avatar
JONATHAN0S
6 years ago

Apex Legends couldn't initialize sound

I tried launching apex legends one day and i got an error saying "couldn't initialize sound" please make sure you have a sound playback device that is enabled and properly configured  Failed in: M...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @AR-HuxSaw. 

Are you running any kind of third party audio management software on your PC at all? 

/Kent

Reactixn's avatar
Reactixn
6 years ago

I have this "couldn't initialize sound." error as well. It only happens when I am using VB-Voicemeeter Banana. This is the third-party audio software I use for my microphone. There is a "Hardware Out" option in this program and it uses the same playback device (default device) as Apex would use. My Astro headphones. Again only happens when the VB program is running. Any help would be appreciated as I highly value VB and the mic quality it provides me and I love Apex too. Just want them to work in tandem. 😉
@EA_Kent 

EDIT: Have tried all troubleshooting methods I could find in my research. Restarted PC, restarted game, reinstalled, repaired via Origin launcher, unplugged my peripherals, literally everything I could think of.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Reactixn. 

    If it's only happening when you're running that particular program it might be an issue with compatibility. Unfortunately our options for troubleshooting potential issues with third-party software are pretty limited. 

    It might be best to reach out to the creator of that software to see if they have any insight on what could be causing the issue. They may have some suggestions on how to fix it as well. 

    /Kent

    • HeyImParkerx's avatar
      HeyImParkerx
      3 years ago

      @EA_Kent  I am having an issue with my game. The game will play the opening sequence, but will not load past that. It then pops an error code saying that it could not play audio and crashed. Please reach out, any help is much appreciated. 

      email: [edit: email address removed]

  • rurigk's avatar
    rurigk
    5 years ago

    Posible fix for this

    First of all you need a software called EarTrumpet (Is in the Microsoft store)
    EarTrumpet is a powerful volume control app for Windows (Allows you to change the output for a specific software easely)

    1. Start your voice meeter banana

    2. Configure the hardware output in voice meeter banana (Click the A1 button and select your hardware audio output)

    3. Set the Voice Meeter Input (VAIO) as the default playback device

    3. Launch apex legends

    4. When the error shows dont close it
    5. In the tray bar you have the EarTrumpet control icon (is the same icon as the Windows audio), click the icon

    6. At the top of thepanel you have a dropdown menu with the default output click it to show all the active outputs

    7. Find the apex legends icon and right click it, then click the button with the arrows and select Voice Meeter Input (VAIO) as output
    8. Close the error popup and launch apex legends again

    I'm not associated with any of this software
    Im just a user, so use with caution

    Edit: The error is because VoiceMeeter open the hardware audio output as "exclusive" mode

    So when apex legends try to use that output it can't because is locked

      • TheOptomisticDo's avatar
        TheOptomisticDo
        5 years ago

        I need help i was playing apex normally but after the update today i cant

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