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64 Replies
same problem for me after the little patch, when I launch the game, it crashes before the lobby screen
- Djuthal6 years agoSeasoned Newcomer
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce GTX 1070
Enter RAM memory size in GB 24 GB
What is your gamertag/PSN ID/EA Account name? Djuthal
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. NA
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just booting up the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Before latest patch: Many | After latest patch: 0
When did this happen? (dd.mm.yy hh:mm) 30.06.2020 18:00 GMT
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I boot the game from Origins, and click continue on the first screen. When at the main screen where you can see your character, etc, the game crashes without an error. - Happens every time. - Some people on Reddit seem to have the same issue. - Verifying files doesn't fix it.
What should be happening instead? The game shouldn't crash
Steps: How can we find the bug ourselves? Booting the gameā
Crashes on start-up. No error message.
Video of the problem can be seen here: https://imgur.com/a/4Bsm2qd Same problem for me after the patch on pc
Folks!
Anyone else getting game closed after launch since the update?
- @Djuthal exactly the same for me as in video. I have used the 'repair' tool twice with no affect. 1080ti i5 6600 gigabyte mobo.
So...my game had a little update and now it keeps on cashing
- EA_Kent6 years ago
Community Manager
Hey everyone.
Thanks for reaching out about these crashes.Which platform are you all playing on? Are you getting a particular error message or anything at all?
/Kent
Same here. I have 0x887a0006 error after getting to lobby. I've tried many of methods to fix this, listed on the internet - tried to revert graphic card drivers, restore the game, make edit in register, launch as administrator, etc.. Nothing helps.
- EA_Kent6 years ago
Community Manager
Hey folks,
I merged a few threads together about these crashes. I'm currently working on gathering up some additional information.
If everyone could let me know which platform you're playing on (if you haven't already mentioned it) I would appreciate it.
Thanks!
/Kent
- @EA_Kent PC, Ryzen 3600, Nvidia 2070 Super, nothing overclocked. Usually I see 0x887a006 Device Hung error. I've tried to launch game in window mode, got "Failed to create pixel shader 0 for null name" I am playing really Apex for a long time, and I had crashes time to time before, but now I just can't play the game.
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