Forum Discussion
Hey @mcJackerr
First, can we confirm some information,
- Which platforms do you play on?
- Did you play on them prior to Oct 26th?
- Do you have progress from any account that was merged?
Thanks!
-I play on PC steam currently. When I played through season 1-5 I played on Xbox.
-I played on PC prior to October 26th i have almost 1k hours on steam alone. and more on origin. I played on Xbox mentioned above years ago when game was first released.
-I didn't gain any progress from Xbox at all. My PC stats are still on my account, however none of my Xbox season 1-5 battle pass skins or heirlooms etc. got added to my PC account.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @mcJackerr
Thanks for the information, based on what you've described, did you by chance unlink the Xbox account from an older EA account to link it to the same EA account that Steam is tied to?
If so, this won't bring your items, progress, etc over as progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.
Thanks!
@Drei-Senpaiii Same to confirm your missing items from your Xbox on PC? If so did you unlink your account from an EA account?
- 2 years ago@EA_Illium I'm confused by what you mean. I unlinked my xbox account from some random EA account before Oct. 26th. And linked it to my current EA account which has always had steam linked to it. So by what you are saying my xbox stats are gone now? is there anyway to fix this?
- 2 years ago
yes this happend to me too i had a random account linked to the xbox account so i started using it now all my stuff is gone 300$+ all christmas and birthday money ☹️
- 2 years ago@EA_Illium Is there anyway to link the old EA account to my current EA account so that they xbox stats come over??
- 2 years ago@EA_Illium I think I'm in a similar situation. Does this mean my xbox items were lost and unrecoverable? and if so can I link my xbox account back to the old ea account in hopes of having it on xbox at least?
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