EA Staff (Retired)@Ryan_Rockstar000 Apex crashing your whole PC is different than the report we were seeing and a bit interesting. Is this happening after the update released today about midday?
Can you go through the following question and respond?
- Are you currently trying to play it on Steam or Origin?
- Do you have any other programs or overlays running? (any other anti-cheats as well)
- Do you have any security software (Anti-virus, firewall) running?
- Can you share a DxDaig? (http://bit.ly/GatherSystemInfo)
Sorry for late reply and wrong problem topic asked, currently how I've been using my PC i have these background apps running in my tray- Windows Security, ICUE, Steam, Discord, Steel Series engine 3, Radeon Software, Blizzard battle.net, Riot Vanguard and Origin
For the overlays i have
Discord off
Radeon off
Origin off
Then when i had the game on steam i had the steam overlay on and it crashed no matter what when it was on or off, so i reinstalled it on Origin to try and play it and i get the same issue where the game crashes right after skipping the cut scene and then clicking on login in the game crashes my whole computer everything goes black and my PC does a quick restart and has to relaunch everything :/
For the firewall i gave full access to Apex and other games that use the same anti cheat to see if that would fix it but it didn't the game i fixed that been crashing was HALO, but unfortunately Apex and Dead By Daylight crashes are exactly the same.
Also i don't use any cheats or mods for the game as much as i feel dumb saying but i'm not using any 3rd party software to modify the game but i want to make that clear.
And thank you for the reply 🙂
@Ryan_Rockstar000i really dont like vanguard, i dont want it to be active all the time and disabling it from startup then the game doesnt launch.. anyways there are errors in your dxdiag on origin.exe..
there have been alot of reports of icue software causing bsod etc.. i would suggest removing the software and restart pc to check if it does improve..
other than that try the cmd prompt as admin and enter:
sfc /scannow
restart pc
also i dont understand why your graphics card appears twice in the dxdiag.. try use DDu uninstall in windows safe mode and uninstall the amd compeletely, restart pc and install latest amd gpu driver
EA Staff (Retired)EA Staff (Retired)
Community Manager
