Apex Legends lag/stutter issue on Xbox one

My Xbox is on a wired connection. I can try and clear the alternate MAC address tonight.

@thedowney11 

Sounds good. Just get back to me when you can.

@thedowney11 

Can you run a UO Trace and take a screenshot of the results? This requires a PC and it'll need to be wired and on the same network you play on. If you can do that, the instructions are here. That will give us some finer details about your connection.

@hggrreew1111 

Yes. You can DM it or post it here. Feel free to obscure your IP as well if you like.

@thedowney11 

Unfortunately, if you're on a wired connection, running it wireless won't give us the same results as being wired. There is a test for Macs, but that doesn't matter if you can't get your laptop on the same wired connection you play on. Can you check your router to see if there's a firmware update? Also, check to see if it supports QoS (Quality of Service). If it does and that isn't enabled, try turning it on.

Thanks for the help 🙂 @EA_Aljo 

@hggrreew1111 

You're very welcome 🙂

What country are you in? The test on the right has a pretty high spike on the 7th hop. The second hop is also higher than it should be, but still acceptable. It's just odd since that would be the node in your neighborhood so it's close by, but your ping is fluctuating a lot. While the average is fine, the worst ping being so high is an indicator of either an issue with your equipment, your ISP's equipment, or their connection in general to your area.

Here you go! I have a meeting but will try and run the 2nd test when I am done.

@hggrreew1111 

That's fine to use as the test server for the UO Trace then. Have you checked to see if your router needs a firmware update? Also, check your router settings for a QoS (Quality of Service) setting. If you have that and it's not enabled, enable it and that will prioritize your console's connection over others.

@thedowney11 

You're getting some high ping times as well. The connection to your router is high for a wired connection. It should have a worst ping that is in the single digits. Yours is 25. Your 3rd hop has a worst ping of 160. That's really high for a server that shouldn't be terribly far from you. This indicates an issue with your equipment or ISP. Did you already open the ports for Apex? If not, you could try that. It may help. The ports that need to be opened are listed here.

@EA_Aljo I think I opened up the ports correctly but it wasn't the easiest thing to follow. I think when I added them I was suppose to use my box IP address?

Also my router does have a QoS setting and QoS for WiFi Multimedia (WMM) is enabled, but below that it shows that the QoS for Lan as disabled (but it won't let me enable it).

Attached is my second set of results.

@thedowney11 

Are you sure this was run on a PC with a wired connection? The connection to your router looks wireless.

Also, you can get some help with opening ports at www.portforward.com. You should be using the IP of your Xbox.

I was connected with an ethernet cable but maybe I needed to turn off my wife in order to test? Let me try that.

@thedowney11 

Yes. Make sure your wifi is disabled. That way, you can be sure you're on a wired connection.

Here you go. Wireless turned off, so it is 100% a wired test.

@thedowney11 

Thank you. You've got very high ping times with your router. The first test isn't that bad, but it indicates an issue with a 19 ms ping on a wired connection. Then, the 3rd hop down is a lot higher than it should be. In your second test, you have a worst ping of 243 ms to the router. While the averages are fine, it's showing an unstable connection. That shouldn't be happening when wired. Have you had your ISP run any diagnostics on your equipment? You also may want to do some research on your modem/router model and see if there's some advice for improving its performance.

@thedowney11 

It's possible this is coincidental with changes that are happening with your ISP. I don't think it's an issue with your console not being able to play the game. We have a very large amount of people on Xbox One that aren't having this issue. From your tests, the problem looks to be with your equipment or ISP. I know I had a lot of problems with the modem/router that my ISP provided. When I replaced it with my own separate modem and router, my connection problems disappeared.

@EA_Aljo  @thedowney11 

@hggrreew1111 

You should be able to just log in to the admin of your router to check for a firmware update. Try doing a web search on your router model for those instructions.