Apex Legends Linking Account Glitch

I tried to link my apex legends steam progress (level 4 with a few skins) to my Xbox progress (level 280 with many purchases!). I can see all of my achievements from my original account when I go to my Xbox account / gaming, however the game play is on the level 4 account. Anyone else have this issue before? Chatting with an advisor they said it sounded like a bug.