I go into Apex on my PS4 for the first time and try to login to my ea account and made sure my username and password were right several times but every time I get the same error message.
Unable to login
We cannot complete this action at this time. If you need assistance, please reference help.ea.com or answers.ea.com.
I have now done this but can't find anything on it. Someone plz help asap.
No reply? I would very much like to know why I still can't get past this error
Community ManagerHey guys.
Thanks for following up. Which platform do you play on? Have you had the chance to try any sort of troubleshooting steps at all?
/Kent
I am also getting this message on PS4. I used to play on PC but have now created a new user name and account for PS4 and this message keeps coming up.
Thank you for any help.
I am having this issue as well with XBox OneS. Says unable to complete action at this time. I have just recently set up an EA account to be able to play this game. Any ideas? Thanks
Community ManagerThanks for the updates!
Can we try running through some troubleshooting steps to see if it helps with the error messages you've been seeing?
A good place to start would be with the basic connectivity troubleshooting steps from the EA Help website. If it keeps happening after that I'd recommend checking out the PC-specific steps as well:
- Xbox One
- PC
Let me know if it keeps giving you that same error message afterward.
/Kent
Hi,
my connectivity is good. I think my issue might be that I do not have any connected accounts. I tried to connect my PSN with my EA account but it’s saying
Account Ilegible
The email accounts associated with EA and PlayStation are the same.
Community ManagerGotcha, thanks!
Can you try something else for me to see if that helps? Reset the password for your EA Account to see if you're still getting the same error message after that. For more info on how to reset it check out the EA Help website.
Let me know if you're still seeing that same error message after the password has been updated.
/Kent
Hi,
We finally solved my login issues. We had to be sure that both the EA and PSN accounts were adult accounts. Having an account as a kid was the problem. Once we did that, I was able to login to Apex.
Thank you!
Community ManagerNice! I'm glad to hear you were able to get it figured out. Thanks for following up here to let me know. 🙌
/Kent
Community Manager
