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KylerRen7's avatar
6 years ago

Apex Legends Unable to Login-We Cannot complete this action at this time on PS4

I go into Apex on my PS4 for the first time and try to login to my ea account and made sure my username and password were right several times but every time I get the same error message.

                             Unable to login

We cannot complete this action at this time. If you need assistance, please reference help.ea.com or answers.ea.com.

I have now done this but can't find anything on it. Someone plz help asap.

27 Replies

  • I fixed my log in problem issue by creating EA and PSN adult accounts. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey all. 


    If you're still getting this error I'd recommend getting in touch with the EA Help team when you have a chance so they can pull up your account and take a look. 

    You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

    /Kent


  • @Peps0100 wrote:

    @EA_Kent wrote:

    Hey everyone. 

    It looks like there were some connectivity issues yesterday, but everything should be back up and running now. 

    If you're still getting this same error when you're trying to log into Apex Legends please let me know. 

    /Kent


    I still have the same issue!


    I am having the same problem.  I have yet to see a resolution.   Already reset password.  Can log into the website with the new password without a problem.  In the PS4.   It won’t do it. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey there, 


    Since this is an older thread that hasn't been updated in quite a while, I am going to lock it to prevent further necro-posting. 

    If you need some help with this I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more info on how to set up a case with them at the EA Help website

    You can also speak with them over Twitter or Facebook instead, if you prefer. 

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