Forum Discussion

Meeksi0's avatar
9 months ago
Solved

Apex stuck at loading screen infinitely

It started 8/4; I was able to play on July 31st but when I click on play from the Steam Library, it goes to the endlessly spinning loading screen. I have tried:

1. verifying the integrity of the game,

2.uninstalling and reinstalling,

3.installing and launching from the EA launcher.

4.I created a new steam and EA account.

5. I don't have any USB device in my PC other than my PC/Keyboard.

6. I have tried running the game as Administrator.

7. I have updated everything I can in windows.

8. I updated my NVIDIA graphics drivers, then reverted them then updated again with a clean install.

9. I have 300GB free on my SSD

10. I've tried clearing %temp% and %localappdata%

11. I was able to download Apex on my steam deck and load into my main account.

12. I ipconfig /flushdns and all the relevant commands there.

13. I changed my DNS server from Cloudflare to Google.

14. I ran a Powershell DISM /Restorehealth command

15. I tried launching the game with -cl_forcedpreload and -high

There's been no hardware changes to my PC, the only changes made have been the updates to the graphics driver to try and get this to work. I refused to reset my PC just for one game to work. I shouldn't have to scorched earth my PC just to play Apex Legends. The only thing I can think of is that it's not properly downloading the shaders like it used to and now gets hungup at the loading screen. I have 780 Hours in game and it's all work perfectly until August 4th, 2024. Any help from Apex support would be appreciated since a new season just dropped and I've been struggling for 3 days.

  • Do you happen to have a PiHole running on your network? I had this issue and fixed it by whitelisting everything related to amazontrust in blocked queries.

9 Replies

  • Do you happen to have a PiHole running on your network? I had this issue and fixed it by whitelisting everything related to amazontrust in blocked queries.

  • I do, so that's really interesting. I tried disabling my pihole for 5min and see if that worked but it didn't. I was able to get a hold of EA support and they said "I just checked with our team and yes, we have received similar contacts from other players also. The good thing is that our concerned team is aware of the issue and already working on a fix of the issue. So no need to worry as the issue is not from your end and should be fixed really soon. The issue was reported on 5th August."

    I checked my windows event viewer when I would launch the game and it would show an Error for Event ID: 36876 which states that "The certificate received from the remote server has not validated correctly". An buddy of mine said it sounded like a hardware ban of sorts.

  • @speedx7 This totally worked! I had to whitelist all the amazon queries being blocked by the pihole when I launched the game. You're a lifesaver man
  • i have the same issue ever since last update i was only able to enter the game 2 times once when i did a repair for ther first time and the other when i reinstalled the game for the first time ever since then i cant enter the game. i have a infinite laoding screen i try everything i found on this foruns, reddit, youtube, etc. And still nothing can someone help me?

    before this update i didnt have any problems to enter the game everyhting was fine. The only change was the update....

  • tennortn's avatar
    tennortn
    6 months ago

    bende aynı sorunu yaşıyorum yeni sezon gelmeden önce herşey yolundaydı.

  • I had the infinate loading screen right after the intro video and i did a number of trouble shooting EXCEPT checking for usb devices, after reading number 5 on the origonal post i thought why not try. and BOOM FIXED!