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CrimsonSmok's avatar
4 years ago
Solved

Apex won't Launch

Unable to Launch apex legends from the origin launcher. have tried all troubleshooting support could give and still no luck. I was able to play apex before all this happened. I get no error message. It launches the ash loading screen in the screen shot and then sends me back to the origin launcher. I fixed it when I first got my pc but i cant figure out what I did.

  • Hey @CrimsonSmok,

    Generally if you're seeing the initial loading screen pop up but the game won't actually launch afterwards, there's a conflict with another program that may be preventing this from launching properly.

    I would make sure you're running the game as an Administrator, then go through the steps over on this page to help make sure no other programs are conflicting. 

    In many cases this is due to a particular antivirus or security program, so it may be worth checking any you have running to add Apex as an exception as outlined above, or to temporarily disable them and see if you're able to launch the game normally.

    You can also try a clean boot of your system to see what other programs could be causing this to happen.

7 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @CrimsonSmok,

    Generally if you're seeing the initial loading screen pop up but the game won't actually launch afterwards, there's a conflict with another program that may be preventing this from launching properly.

    I would make sure you're running the game as an Administrator, then go through the steps over on this page to help make sure no other programs are conflicting. 

    In many cases this is due to a particular antivirus or security program, so it may be worth checking any you have running to add Apex as an exception as outlined above, or to temporarily disable them and see if you're able to launch the game normally.

    You can also try a clean boot of your system to see what other programs could be causing this to happen.

  • I'm currently on Xbox One and my Apex won't work. If I even get to the sign in page it will just load forever and never let mw into the lobbies. I've uninstalled and reinstalled. Cleared Mac Address. Even Changed Gamer Pic. Cleared all Apex data and hard reset my Xbox. Nothing is working and I've put hundreds of dollars in my account and been playing since season 0. I just want to use my same account. I've waited months to see if it would fix by itself but nothing. I just want to play my game again.

  • You all need fix this for lot people get really pissd


    @CrimsonSmok wrote:

    Unable to Launch apex legends from the origin launcher. have tried all troubleshooting support could give and still no luck. I was able to play apex before all this happened. I get no error message. It launches the ash loading screen in the screen shot and then sends me back to the origin launcher. I fixed it when I first got my pc but i cant figure out what I did.


  • Yeah. The matchmaking is terrible with who I get put in a game with and loading wise, I sat on the game almost an hour trying everything to get in a match just in general, so I just stoped playing.

  • @EA_Mako Yeah .. it was ds4 that was blocking the game. Disabling it fixed my issue..
    I did some study that some of the programs are black listed including riot vanguard, face-it anticheat and auto hotkey
  • When i start apex legends it just keeps going on loading screen infinet  ? any helps ?

  • DANGER-Mohi's avatar
    DANGER-Mohi
    Rising Newcomer
    2 days ago

    I know it has been a while, but I have had this problem for the last five days, which is really annoying. How can I fix this? 

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