Appeal fails: "Case not created" — 4 attempts, My Cases empty

Hi HGJIOP​,

Thanks for reaching out and sharing the details of what you've already tried.

I understand how frustrating it must be to repeatedly receive the "Case not created" error, especially after multiple appeal attempts and contacting EA Help.

Since this appears to be an issue with submitting the appeal, here are a few additional steps you could try:

• Open the appeal page in an Incognito/Private browsing window.
• Try a different browser.
• Try submitting the appeal from another device, such as your phone.
• Clear your browser's cache and cookies before trying again.

You can also refer to this guide:

Check and appeal EA Account locks, bans, and suspensions

Unfortunately, we're unable to review bans or create appeal cases from the forum side, as these are handled by the Terms of Service (ToS) team.

Since you've already submitted a guest support ticket, I'd also recommend following up through that channel regarding the website issue.

Let us know if any of the steps above make a difference!

Hi EA_Salmon, thank you for replying.

An update on the steps you suggested: I have now also tried submitting the appeal from my phone — I got exactly the same "Case not created" error there.

So the full picture is:

- 4 attempts today on desktop, spread across the whole day (morning through afternoon)

- an attempt this morning from a completely separate, clean browser profile

- an attempt from my phone

Every environment returns the identical error, and My Cases is still completely empty. With browsers, devices, profiles and timing all ruled out, this really looks like an account-side or server-side problem rather than anything on my end.

Since the forum cannot create cases, could you please forward this to the EA Help website team? At the moment there is no working channel for me to dispute this ban at all — the appeal form fails, live chat shows an outage, and the only case on my account (#883156497) is about the website problem itself, not the ban.

Thank you.

I want to add a few things for the record.

This is the first ban I have ever received. My account had a completely clean history before this.

On top of the account ban, my hardware also appears to be banned: other accounts on this PC get banned as well, so I cannot play this game at all, in any way.

And because the website will not create a case, I have been left with no way to appeal any of this. Whatever anyone thinks about the original ban, a player should at least be able to submit an appeal and have it reviewed by a human. Right now I do not even have that right in practice.

Please — could someone on the team look at why this penalty cannot be disputed? I am not asking the forum to overturn the ban, only for a working way to appeal it.

Thank you.