Community Manager100% packet loss is fine @JustBeGoodT0me, it does not mean that there is an issue. It is anything between 1% and 99% that will cause issues.
Can anyone having issues with the connection error, @TipsyAgent, @-I-Scrooge-I- @Omnipotent33 @wtflolzomfgpwnd try our connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Can you also ensure that you open the following ports for Origin:
Also can you ensure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software you may have running so that it is not blocking Origin from connecting.
Darko
@EA_Darko, thank you for answering. I tried open ports, which you recommended, but it didn't help. I still able to play in other EA games except Apex legends. Idk what i should do to fix that :/ If you know what's the difference between Apex Legends and other EA games - it would help find the source of the problem i guess. Cos like i said, I faced this issue only in Apex.
Community ManagerHey guys, thanks for getting back to me.
If you are still seeing this issue can you let me know the following:
ISP:
Router:
Country:
If you are using a VPN:
If you can connect using a hotspot or other network:
Thanks
Darko
@EA_Darko, Hi.
ISP Beltelecom
Router: MT-PON-AT-4
Country: Republic of Belarus
If you are using a VPN: not using
@EA_Darko , Hi.
Yesterday when i tried launch the game i faced with new error: "Origin update is available, restart the Origin...". But it was only once. Next time when i tried launch the game, i saw "Attempting connection" like before.
Community Manager
