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CasualCritic's avatar
4 years ago

Banned error message but not actually banned?

I came home to play Apex today from school to find that I cannot join any server without it booting me to the home screen with the error message, "The client's game account has been banned: banned." I have never cheated in any game ever. So I go onto ea website to check my ban history and it says there is no history to display. So what the * is this?? I do know that my account had been hacked into for about a two day period last week while I was away from home for a while. Could my account have been banned because of this? what can I do to appeal the ban if it doesn't even exist on my ea account?

1 Reply

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @CasualCritic It appears there may have been a delay in the notification mail, it likely came in the last few hours. The previous incident you mention could indeed be a factor too. In any case, I see you have an appeal lodged, which is the appropriate step, and hopefully this can get all cleared up soon.

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