Forum Discussion

2 years ago

Solved

Battle Pass progress reset/lost, missing or new items

I leveled my battle pass to 110 and unlocked both R99's. I even used them in a few games 2 weeks ago. Why is my battle pass RESET to 85??? [CM - Edited title for clarity]

EA_Mako
2 years ago
Hey everyone,

Thanks again for the patience while this was under investigation.

This should now be resolved, but you may need to restart your game to see the correct content if that's not already showing up.

nbq0yoi8s5gj

2 years ago

I have the badge for the level 110 for season 20 but now I’m level 65 and it says I have to buy the battle pass again for the paid rewards. Will I have to buy the battle pass again to get my stuff back ?

EA_Mako
Community Manager
2 years ago
Hi @nbq0yoi8s5gj,

No, don't re-purchase the Battle Pass if you had already unlocked it previously.

This should be clearing up for most, so it may be worth relogging to see if that shows back up. We're still looking into the matter otherwise, thanks for hanging in there in the meantime.
- tablalata
  2 years ago
  Hey Mako, I unlocked a skin for the havoc during this thing, I realised the skin was part of the missing items, with the issue fixed the skin is gone but also the crafting mats, anything I can do to get those back?
  - EA_Mako
    Community Manager
    2 years ago
    Hey everyone,
    
    Thanks again for the patience while this was under investigation.
    
    This should now be resolved, but you may need to restart your game to see the correct content if that's not already showing up.
- Kair0s2
  2 years ago
  Its been a month, and mine hasnt returned yet. i sent tickets with receipts from steam and my card, it says its fixed but it isnt.
  - HisThottson
    2 years ago
    A lot of my old battle pass skins and progress seem to have gone missing...