Black Screen Apex
Hi All, i have downloaded Apex and for a while I was getting a engine error (check my profile and you can see what Im talking about). I have since fixed that issue by going into the registry editor o...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey @JerryTheTileman,
Looking at the DxDiag you attached I noticed that dwm.exe has been crashing quite a bit. This is the Desktop Window Manager that's built into Windows. Basically it controls how windows are displayed on your PC, and if it's crashing that may account for the black screens you've been getting.
I've seen some cases in the past where new graphics drivers can cause the DWM to crash, so I am curious if that might be what's happening in this case as well. Have you tried rolling back to any older NVIDIA drivers to test and see if that makes a difference at all?
/Kent
Hey Kent, no I have not tried to roll back to older nvidia drivers. Do you have any recommended?
Thanks, Fin
- EA_Kent
Some people have said that drivers from last December have helped with performance issues in Apex Legends. I saw several mentions of driver 457.51 specifically, so that may be a good one to test.
/Kent
I have done a clean install on the 457.51 and tried to play Apex, but it still crashed on the first game. So I dont think its the graphics card driver.
(my pc even crashed/restarted while replying to you)
- EA_Kent
Hey @JerryTheTileman,
I appreciate you giving it a shot. Have you been keeping an eye on your PC temperatures recently? You aren't seeing anything out of the ordinary there?/Kent
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