Can’t use my coins, asking for a refund

Hi poshley​,

I'm sorry to hear about your experience, especially since you purchased the Apex Coins recently and haven't been able to use them as intended.

I understand how frustrating this must be, particularly after you've already tried appealing the account restriction.

Unfortunately, we're unable to process refunds or review account penalties directly through the forums.

For your refund request, I'd recommend checking our EA refund guide, which explains the refund policy and eligibility requirements, including those for premium currency purchases.

Since you mentioned that the purchase isn't appearing in your refund options, could you let us know which platform you purchased the Apex Coins through (EA app/Steam)?

If the purchase was made directly through EA, you can also reach out to our support team using the webform for further assistance. If it was purchased through another platform, you would need to check that platform's refund policy and contact their support team.

Regarding the account restriction, any appeal would need to go through our ban and suspension appeal process.

While I can't guarantee a refund or a change to the account decision, I hope this helps clarify the available options.

Thanks for your understanding.