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TheLordBryant's avatar
TheLordBryant
Rising Newcomer
26 days ago
Solved

Can someone possibly help me if not just say it’s not possible

Okay today I wanted to sign into my apex account online you know through the phone it works and then i think to link my twitch for the drops now here’s the problem and it’s not for this account I’m talking on it’s for my other account anyways i try to sign into the connection tab but says i need verification like i didn’t sign into the account from my xbox login anyways I realize I can’t access that email because I just made it thinking it was to skip time to playing a game anyways there’s no rest password or email nothing just send verification to a email I don’t have so what can I possibly do to not lose that account’s items points and etc because I realized if I just made a new Xbox account for EA and link it to that Xbox account I would lose all the progress on that account currently because I don’t have anywhere to link the current email link to the EA account does this make sense?? Trying to make it extremely simple now I don’t know the email to my second account for EA so when I try to sign and it keeps saying verification needed but I can’t change the email and I cannot restart on a new account without losing all that progress, so what can I do or who do I talk to the show proof that it’s my account to begin with so I can rest that email because this is annoying. 

  • Hello TheLordBryant​,

    please contact EA Support, so they can verify your account ownership and help you re-access the account. We don't account access here in the forum and can therefore not help with that here. 

4 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hello TheLordBryant​,

    please contact EA Support, so they can verify your account ownership and help you re-access the account. We don't account access here in the forum and can therefore not help with that here. 

  • TheLordBryant's avatar
    TheLordBryant
    Rising Newcomer
    26 days ago

    Thanks for the tip now how do I contact them because every time I tried it usually sends me to some article that makes no sense is there a phone number is there any email I can send to

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Here is an article describing how to contact support. The topic most fitting would be that you need help logging into your account, which should then give you the option to contact Support either by chat or e-mail.

  • TheLordBryant​ 

    Just so you know you are going to have to verify the account is yours via EA help. Forgetting your e-mail and it's login creds for the account is bad and will make this difficult and or possibly impossible. 

    Some tips below especially the BOLDED ones for the future. 

    Best of luck

    Account Security/Safety

    How to keep your account and hardware safe 101:

    1. Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
    2. Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
    3. Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated.
    4. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.  
    5. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
    6. Enable two factor identification for both the game and associated E-mail accounts.
    7. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
    8. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
    9. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
    10. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
    11. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
    12. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
    13. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
    14. Play fair, boosting and teaming are cheating.
    15. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
    16. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
    17. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

    About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

    If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

    If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Contacting EA help https://help.ea.com/help/faq/using-ea-help or https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/#need-help