Code:Net info gathering

Hello all. 

This thread was created to gather information from players affected by a very particular type of account-specific issue, affecting around 450 players. Thanks again to everyone who provided info.

The core cause of this issue appears to have been found and addressed at this point, and we have confirmations from those using the appropriate account. Those affected have now had their issue addressed, so we'll close this thread out now. Thank you again to everyone for their contributions. 

However we're still seeing a lot of posts about code:nets from accounts that are not locked out.

The code:net error message is a generic one and can appear for many of reasons, and in short it just means that you have disconnected from the server. This can be due to server-side issues, but it can also be due to infrastructural or local issues. If you get a code:net you can often just reconnect, but if you frequently get them, it may be best to troubleshoot for any potential local issues. 

• In many cases standard connectivity troubleshooting can help, you can see our EA Help guide here.
• There's also an in-depth Community Troubleshooting guide here.

We also see that a number of players are indeed locked out with the following error message: 

"There was a problem processing game logic. Please try again. 
ui/social_event_popup.nut #145
[UI] Bad hardware Type"

This is being investigated and we will post on this thread when we have an update. 

If none of these address your issue, please use our Search function at the top of the page to search for existing threads that match your issue where you can post.

If there are no existing threads that match your issue, feel free to create a new discussion!

Thanks.