Forum Discussion

5 years ago

Constant packet loss icon while playing

I have been getting constant packet loss in game for a couple weeks now with latency periodically. The server list doesn't show any ping or packet loss issues. This is only in game while playing.

EA_Kent

Community Manager

5 years ago

Hey @Korokoku.

Which platform do you play on? Are you playing on PC or console?

/Kent

Korokoku
5 years ago
@EA_Kent I am playing on PC
- EA_Kent
  Community Manager
  5 years ago
  @Korokoku
  
  Got it, thanks!
  
  Can we try running through some troubleshooting steps to see if it helps with the issues you've been seeing? A good place to start off would be with the basic connectivity troubleshooting steps over at the EA Help website.
  
  If you're still having trouble after that check out the PC-specific steps as well. Let me know how that goes when you have the chance. Thanks!
  
  /Kent
  - Korokoku
    5 years ago
    @EA_Kent None of those steps improved play. It is only once in a game where it is constant packet loss with the symbol in the top right corner.