Cross Plat Lobby Game Chat Not Working

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? XiX Akira
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Flamespitra92
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Talking in game chat.
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 10/06/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Me and my Xbox friend sound quiet when talking in game chat.
What should be happening instead? We should sound fine like our PS4 friends do but we don’t, we sound quiet.
Steps: How can we find the bug ourselves? Talk in game chat. Specifically with Xbox players because it’s happening to me and my friend and we’re on Xbox.

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Me and my friend, who also plays on Xbox, sounds quiet when talking in game chat but my PS4 friends sound just fine and they say also say that we sound quiet.  This happens in the lobby and in a match and it’s not only when we’re playing PS4 players but also when the two of us with the problem are together in game chat.  I’ve only experienced this since the new crossplay update because we’ve never needed to use game chat.