Cross progression did not take me to the screen to complete the transfer
In regards to cross progression. I received the prompt and I clicked on. It and. It did not take me to the screen to actually complete the transfer I’m not sure what else to do
Forum Discussion
8 Replies
EA_IlliumEA Staff (Retired)
Hi @sk8ter075, To confirm once you get the message you will be able to accept it and may need to fully restart your game to see the change. However, nothing further would be needed.When I first got the prompt I did restart and the prompt hasn’t come back on my pc since then. To start the progression
- EA_Illium
Hey @sk8ter075
The process itself is automatic, Do you have other platforms you play on that are missing something?
Hmm I not sure cuz I have my PlayStation account that is linked to ea that is my main account. do I have to link my steam as well to have both accounts linked to ea
- EA_Illium
Hi @sk8ter075
To confirm you play Apex on Steam and PSN?
Prior to Migration, any platform you would have played Apex would have had to have been linked to an EA account. The issue would be is you used separate EA accounts for Steam and PSN.
To check, the account you played more on (had more progression, a higher player level, etc) do you see that account's progress on your other one?
Also to check, do you play on both prior to Oct 26th?
Cheers,
@EA_Illium Hello mate I was just wondering if you could confirm something for me
so I had to link my Xbox account to the correct ID, despite this all my Xbox progress had reset to level 1 etc but it seems to be linked with my Pc account which was level 1 anyway which is fine.
I spoke to a customer service adviser and they said my account still had all my stuff on it from what he could see and it’s most likely a glitch that they’re working on, can you Confirm this is true?
im sure you have hundreds of fixes in the coming weeks but just checking they were correct
- EA_Illium
Hey @Invnceee
To confirm you had your Xbox on an older EA account (Account 1), then unlinked it and linked it to a new EA account (Account 2) where your PC account was also linked?
If so, any progress from the Xbox would have stayed on the older EA account (Account 1) and the Xbox would need to be relinked to that account to attempt to get items and progress back.
Also to confirm if this was done on or after Oct 26th, that would be why it would have made your PC account the main one (as it would have had the highest level since the Xbox would have started over).
@EA_Illium I actually managed to get it fixed and it was showing my account and everything, but now I have a data mismatch error 😂
