Forum Discussion

4 years ago

Solved

Crossplay Between Ps4 and ps5 with me xbox one s.

I have 2 friends who have Ps4 and ps5 respectively, we have tried to crossplay for about a month solid.. Sometimes we play fine, load in and play the game and then load back to menus. But the vast majority of time, I never load in it fails to load, so I restart apex and if I'm lucky I will join before we have died...

Any suggestions??

EA_Illium
4 years ago
Hi @mattcookie97 thanks for the additional details, we are looking into this issue and have it on our Apex tracker.

We can try going through some steps to see if we can help stay better connected while this is looked at by our team.

Manage your downloadable content (DLC) on Xbox

Remove then Readd Gamer Tag to console

Check for updates

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

5 Replies

EA_Illium
EA Staff (Retired)
4 years ago
@mattcookie97 Are you failing to start the game and get to character selection or getting disconnected during the match? Are you seeing any error codes?
mattcookie97
4 years ago
Occasionally allows me to select character, never let's me fall in. And then fails to reload to menu when it works.
mattcookie97
4 years ago
No error codes. It just freezes!!
EA_Illium
EA Staff (Retired)
4 years ago
Hi @mattcookie97 thanks for the additional details, we are looking into this issue and have it on our Apex tracker.

We can try going through some steps to see if we can help stay better connected while this is looked at by our team.

Manage your downloadable content (DLC) on Xbox

Remove then Readd Gamer Tag to console

Check for updates

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart
jonogfilip
3 years ago
My sons have a PlayStation 4 and a Xbox one. They can not play FIFA 23 at the same time. If one of them is playing and the other one tunes in, one them are kicked out. Why?