Forum Discussion

CHeeFire2006

5 years ago

Solved

Customer account has been locked by hardware: Banned

Hello, as you can see I have Banned on the hardware side and I don't know what to do, I wrote to Technical Support, they wrote to me that my CHeeFire account will not be removed by Banned, but I alwa...

EA_Darko
5 years ago
You will need to speak to our Terms of Service team in relation to any ban @CHeeFire2006.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

CHeeFire2006

5 years ago

@EA_Darko Just understand me as the owner of the CHeeFire account, if you can't return the account, you can somehow remove the hardware because I played honestly on new accounts, I didn't cheat, I followed all the rules, and it is written on the forums (Not a person is banned, but an account on which there was a violation) And there was no violation not on CHeeFire and there were no new violations. I know this may sound rude or arrogant but I will still write to you I want to figure it out and get back into the game as soon as possible

EA_Darko