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redpurpule's avatar
redpurpule
Seasoned Newcomer
1 year ago

EA app tried to launch APEX through Epic Games Store.

In the past, I linked my EA with Epic. I tried to play APEX in EA app. But since I download APEX in Epic Games Launcher, when I try to launch APEX in EA app, it came to launch APEX through Epic Ga...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Could you please try clearing the EA app's cache to see if it will allow you to use the EA app only to launch the game:

  1. Go to the EA app’s menu.
    • On Windows, select the three dashes in the far-left corner of the EA app.
    • On macOS, click Help at the top of the screen, then choose App Recovery.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.
redpurpule's avatar
redpurpule
Seasoned Newcomer
1 year ago

I tried clearing the EA app's cache a few times by following the steps you showed me.
But the status wasn't changed.

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