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WaterFro's avatar
WaterFro
2 years ago
Solved

EA Support / TOS team sucks

I have been facing challenges with the support system on Apex Legends after being falsely banned. Despite providing evidence and submitting numerous cases, I have not received the assistance needed. Interestingly, another user on Twitter experienced the same issue, presented identical proof, and had their ban overturned by a dev. This discrepancy raises questions about fairness and potential favoritism in the support process.

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @WaterFro 

    We're not able to help with banned accounts over Answers HQ. If you haven't submitted 3 disputes already, please follow the instructions here for disputing the ban. Thank you.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @WaterFro 

    We're not able to help with banned accounts over Answers HQ. If you haven't submitted 3 disputes already, please follow the instructions here for disputing the ban. Thank you.

  • WaterFro's avatar
    WaterFro
    2 years ago

    I had a similar experience recently when it came to disputing the effectiveness of chatbots. It seems like they may only provide auto-responses without thoroughly verifying the information. After using My EA Data and discovering unauthorized access to my account from another country, issues arose that were not present before.

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