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SewerTierGamer's avatar
SewerTierGamer
Seasoned Hotshot
6 years ago
Solved

EA/Twitch link issue

Just asking about this before the next Apex Twitch drop. Every time I go to collect the loot, it asks me to link my account - they are already linked; I only have the one EA account.. but it happe...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @SewerTierGamer 

    That's really odd. It sounds like it possibly is an account issue. For that, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @SewerTierGamer.

Do you have to do this every time before receiving the drops?

  • SewerTierGamer's avatar
    SewerTierGamer
    Seasoned Hotshot
    6 years ago

    Hey, sorry, was having major issues with the site - but yes, every time - I've only gotten 3 drop, but it's happened all three times, have to connect two-three times to get it to work

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @SewerTierGamer 

      That's really odd. It sounds like it possibly is an account issue. For that, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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