Forum Discussion

Rising Novice

24 days ago

Extreme packet loss when playing ranked on Xfinity internet

Hello! Day one player here, who has played on both Playstation and PC since the game launched on Comcast/Xfinity at the same address in central New Jersey for years. I haven't had much lag in that ti...

lag

playstation

EA_Salmon

Community Manager

7 days ago

Hi yunghotsauce,

Sorry to hear you’re getting packet loss in every Ranked match, especially after already troubleshooting your connection.

Since this only happens in Ranked, please let us know:

Your platform and region
Your usual ping and packet-loss percentage
Whether it affects every Ranked match or only certain times of day
Whether other modes work normally during the same session

You can review the connection steps here:

Troubleshoot high ping, packet loss, and lag in Apex Legends

We can’t confirm from the forums whether this is related to DDoS protection, but the additional details may help narrow down whether the issue is tied to a particular data center or Ranked lobby.

Thanks for reporting this. Hopefully, the information above will help us better understand the pattern.

yunghotsauce

New Novice

6 days ago

Hi EA_Salmon

Platform: Playstation 5 & Northeastern-US
Ping:40-50
Packet loss %: 70-90 sometimes could go up to 100-120
It interrupts 90% of my rank games.

EA_Salmon
Community Manager
1 day ago
Hi yunghotsauce,

Thanks for the additional details.

Since this affects most ranked matches, please try manually selecting a different nearby data center from the Apex title screen rather than leaving it on automatic. It may also help to fully restart the console and router, then test with a wired connection and no downloads or streaming running on the network.

If possible, please compare at least two nearby data centers and note whether the packet loss changes. When the issue occurs again, share the server ID, selected data center, approximate time, and a screenshot of Performance Display.

Thanks for continuing to provide details. Hopefully, switching data centers offers some improvement while the pattern is investigated.