Forum Discussion

Rising Novice

25 days ago

Extreme packet loss when playing ranked on Xfinity internet

Hello! Day one player here, who has played on both Playstation and PC since the game launched on Comcast/Xfinity at the same address in central New Jersey for years. I haven't had much lag in that ti...

lag

playstation

yunghotsauce

New Novice

6 days ago

Hi EA_Salmon

Platform: Playstation 5 & Northeastern-US
Ping:40-50
Packet loss %: 70-90 sometimes could go up to 100-120
It interrupts 90% of my rank games.

EA_Salmon

Community Manager

1 day ago

Hi yunghotsauce,

Thanks for the additional details.

Since this affects most ranked matches, please try manually selecting a different nearby data center from the Apex title screen rather than leaving it on automatic. It may also help to fully restart the console and router, then test with a wired connection and no downloads or streaming running on the network.

If possible, please compare at least two nearby data centers and note whether the packet loss changes. When the issue occurs again, share the server ID, selected data center, approximate time, and a screenshot of Performance Display.

Thanks for continuing to provide details. Hopefully, switching data centers offers some improvement while the pattern is investigated.