[Fix rolled out] 02/13/24 -The client is not running anti-cheat error

Hi!

I reached master's and was expecting a master's badge for my hard work in season 19. I ended up playing with friends and deranked back down to diamond. Why am I getting no masters rewards? I was not informed that rank had to be contingent to the end of the season. This is not fair to any players at all. Attached is a photo of my account hitting masters. Please look into this.

Did not get my masters rewards when I placed Masters in season 19? Rather it gave me diamond one rewards as it was stated to be my highest rank even though I made it to masters.

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? beast0832
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I have the incorrect rank rewards. I hit Masters and I am seeing Diamond rewards.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I have the incorrect rank rewards. I hit Masters and I am seeing Diamond rewards. At the home screen
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) 2/13/24
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? It shows a Diamond reward, not Masters
What should be happening instead? I should have a Masters reward
Steps: How can we find the bug ourselves? Go to my rank rewards for season 19

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Attached screenshot

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Ryzen 5 4600H / Nvidia GeForce GTX 1660 Ti Asus TUF a15
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? ParekSenpai
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Right after log in game.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing just logg in
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0 Its in menu those 2 question are irelevant for non in game reports remove them.
When did this happen? (dd.mm.yy hh:mm) now
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? After new update getting bugg with anti cheap autheticator. Even tho i confirm it and start it again as admin and confirm it again. I even run repair software from EA and try restart multiple times then i saw on forum iam not only one.
What should be happening instead? Before you turn on update fix bugg ?
Steps: How can we find the bug ourselves? When i logg in it start

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I try to logg in and play after update and there is some bugg with anti cheat i confirm it run repair software make multuple restarts. Just pls fix it i took a day of in work was exited to play today and this * happend

Me too, classic Respawn update, wouldn't be the same if there wasn't some bug right from the get-go that literally prevents us from playing smh.

Thats sad i just started playing bought the battlepass and didnt even think that apex have some buggs like leguo of legends. Kind of regret it now. Never mind going back to fortnite that works at least.

Product: Apex Legends
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your gamertag/PSN ID/EA Account name? Qaeria
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Conduit
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. TDM
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to play
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 13.02.2024 10:35am pst
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Getting maybe 30% hit points registered. Game crashes (kernel panic type crash) within 90 seconds of game play
What should be happening instead? It should work.
Steps: How can we find the bug ourselves? Buy a switch

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I'm starting to wonder if you guys even have any quality control. I've been looking forward to this season, especially since you're hyping a supposed improvement to matchmaking. Downloaded the update, even restarted my console, several times. Game crashes out within 90 seconds every time. Server condition shows under 70 MS with a jitter between 0 to 2% packet loss on Oregon servers even the GCE ones. Hot fix is needed like now. Especially since I purchased this season. I'd like to get my money's worth please

i also have this same problem using the ea app please fix 

same thing