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sLaugR's avatar
sLaugR
5 years ago

From Auckland to Singapore data servers - BAD LAG

Hello,

I am hailing from Auckland in New Zealand. As you may be aware, due to the ability to choose your servers, nobody in Australia or New Zealand joins the AU servers for ranked games. The majority play on Singapore servers instead. I am competitive by nature so I want to play ranked games more often than not.

The problem I have is for some reason the Singapore servers lag REALLY bad. I've always noticed the issues, and everything feels like 250 ping - yet, it says 120 ping when choosing the data server.

The plot thickens now the new feature added where you can check your latency in-game. Not surprisingly, the latency shown in-game to these servers is 280-300 ping. Why is it over double what I 'ping' when choosing the servers on game launch (120)?

If I play on Tokyo or Oregon - I get around 160-180 ping, which is around maybe 20 or so more than when you choose the data server. 

This issue is ruining the enjoyment of the game because I have to solo queue pretty much constantly and get hard stuck on certain ranks. When Aussies join me on Oregon or Tokyo - they find it too laggy and don't want to continue. 

Any help to try stabilise Singapore to around 120-130 ping would be greatly appreciated! I have tried premium exitlag and this did not work.

Thanks!

11 Replies

  • sLaugR's avatar
    sLaugR
    5 years ago

    Hello.

    Unfortunately, none of this works. I've opened all the available ports required, tried putting my pc in DMZ, I already use a wired cable, router been restarted many times...

    I will try UOTrace when I get home. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @sLaugR Wanted to see if you have been able to generate a UOTrace, if so you can share it here so we can take a look at it.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @sLaugR Thank you for sharing this with us, looking at it you have high ping time and on the first test have packet loss as well. Can you try going through the steps here, to see if this can help us? If not we may need to share that report with your ISP. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @sLaugR Was the DNS flush able to help? If not I would share these with your ISP to see if they can help with your connection to the server, it seems the last 5 or so hopes to our server start getting high ping times
  • sLaugR's avatar
    sLaugR
    5 years ago

    The round 2 of tests is after the DNS flush, so no, hasnt helped.

    I rent my apartment so not sure if my ISP Spark New Zealand will allow me to troubleshoot since I am not the account holder. My landlord is clueless when it comes to these things so won't know what to even talk about. 

    Is it definitely an ISP issue? Would showing them the data recorded be enough?

  • sLaugR's avatar
    sLaugR
    5 years ago

    Just speaking with my ISP (Spark New Zealand).

    Done some more tests and there doesn't seem to be any issues on their line they said. Advised to go back and speak with EA as its latency only to your Singapore servers.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @sLaugR Based on the documents you shared it is still showing high ping times to our servers on the last few hopes, this would be something we would be unable to assist/change from our end.

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