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KilluaKen's avatar
KilluaKen
3 years ago
Solved

Game crashing PC

Hey, this been happening alot lately, and it only happens while playing apex. The game crashes and it crashes my whole pc with it so i have to restart my pc. I try to reconnect but i always get kicke...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @KilluaKen Can we try going through the following and check if you continue seeing disconnections?

    • Connection and Advance Connection Guides 
    • Check any AV or Firewall that might interfere/control network traffic
    • Check your Modem/router settings for anything that may block/interfere with network traffic
    • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @KilluaKen Can we try going through the following and check if you continue seeing disconnections?

  • Connection and Advance Connection Guides 
  • Check any AV or Firewall that might interfere/control network traffic
  • Check your Modem/router settings for anything that may block/interfere with network traffic
  • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

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