Forum Discussion

GojialGhul's avatar
GojialGhul
6 years ago

Game loses audio, proceeds to freeze, then crashes

I've tried reinstalling, and even running in borderless window. I don't know what to do at this point, and I keep losing points to it crashing in ranked games. Any fixes?
Duncadoodle's avatar
Duncadoodle
5 years ago
@GojialGhul have you found a fix because now its happening to me, ea wouldnt help me whatsoever
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Duncadoodle, 

Are you also playing on PC? If so, can you post a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

  • TrustSome0ne's avatar
    TrustSome0ne
    5 years ago

    Im having the exact same problem, randomly in like hourly intervals it starts to lose game audio or some times textures, and the freezes my whole pc, i have to forcefully restart it

    • Konform103's avatar
      Konform103
      5 years ago
      @TrustSome0ne Maybe try playing for an hour or so and then use task manager to watch how much Ram memory the game is using

      i've had the same happen where audio dissapears.. happend when last 2 squads where very close to eachother and everyone was throwing grenades smoke, firing etc etc.. but that didnt crash my pc or the game
      • doodskieter-GCC's avatar
        doodskieter-GCC
        5 years ago

        Try a fresh install from steam.. worked for me..

    • doodskieter-GCC's avatar
      doodskieter-GCC
      5 years ago

      Hey bro.. I got mine fixed with same isue.. ok what I did. uninstall apex on origin then download as fresh install from steam.. dont copy folder over though.. has to be a fresh install.. My game is working perfect.. try and see hopefully it works for you.. GCC_THEBEAST

  • freethebes's avatar
    freethebes
    5 years ago

    I'm having the same exact issue on PS4. Game starts smooth, starts to lose audio, screen freezes. Then, I have to close Apex, reopen it then it brings me back in the game.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @freethebes, 

      Are you noticing any of the in-game performance icons popping up around the time this happens? I've seen some cases in the past where this can actually happen because of connectivity issues. Can we try running through some connectivity troubleshooting steps to see how that goes? 

      A good place to start off would be with the basic connectivity steps from the EA Help website to see how that goes. If you're still having any trouble after that check out the PlayStation-specific steps as well. 

      Please let me know how that goes when you've got the chance. Thanks!

      /Kent

    • doodskieter-GCC's avatar
      doodskieter-GCC
      5 years ago

      Re install of steam if you can or just do a fresh install on playstation market