Gift giving error

I gifted a Watson "Thunder Kitten" skin to my friend half a year ago, but because the server fluctuation was given to the wrong account, I reported to the online customer service for half a year and it was still not solved, and I began to reflect positively on the second day of the incident, and I could not refund. I feel that my consumer rights have been violated, obviously I paid but did not enjoy the corresponding service because of your problems