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Zappybih's avatar
Zappybih
Rising Newcomer
2 days ago

havent gotten battle pass rewards

i got gufted the ultimate+ battle pass today around 4 hours ago and i still havent gotten the rewards from claiming the gift. this gift was sent through xbox and i got a pop up in apex saying i got the rewards but i actually never did?

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hey Zappybih,

    Do you happen to have a screenshot showing exactly what you were gifted, or are you able to grab one from whoever sent this to you? It sounds like the upgrade was sent, not the Battle Pass itself.

    The Battle Pass itself cannot be gifted currently, however there is an upgrade from the Ultimate to the Ultimate+ that can be gifted on Xbox. This would require you to have the Ultimate pass still however, so you'd need to pick that up before you're able to access the Battle Pass rewards.

    This page shows more information on gifting, for reference. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Thanks for the screenshot to confirm, Zappybih!

    This is for an upgrade, not the Battle Pass itself. You'll need the Ultimate Battle Pass, and this would then upgrade that to the Ultimate+ Battle Pass.

    You can check out what comes with each level of Battle Pass for the current season here, or the brief comparison image below.

     

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