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Zeph56's avatar
2 years ago
Solved

How can I get my Apex coins, it's been 24hrs

I haven't received 20 dalers worth of apex coins I bought earlier today                                      

*snip*  

And I waited 24 hour and still haven't received it

(CM: Edited to remove transaction details to protect information while online and update thread title)

  • Hi @Zeph56

    Thanks for reaching out. There's a few things to run through:

    1. Confirm your purchase is processing in your bank account.
    2. Check your store wallet to confirm if the status says 'completed'
    3. Quit out of the game completely, then restart it.
    4. If you’re playing on Steam, try launching your game from the EA app.
    5. Powercycle your system.

    If the coins haven't come through after doing those checks, please:

    1. Collect your proof of purchase for the missing Apex Coins. Without this, our advisors can’t help you.
    2. Contact us directly.

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Zeph56

    Thanks for reaching out. There's a few things to run through:

    1. Confirm your purchase is processing in your bank account.
    2. Check your store wallet to confirm if the status says 'completed'
    3. Quit out of the game completely, then restart it.
    4. If you’re playing on Steam, try launching your game from the EA app.
    5. Powercycle your system.

    If the coins haven't come through after doing those checks, please:

    1. Collect your proof of purchase for the missing Apex Coins. Without this, our advisors can’t help you.
    2. Contact us directly.

    - EA_Lanna

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