I logged into Apex on Monday only to get an error saying my account is invalid. The fix to this was to log into my EA account and change the password. Turns out, my xbox live account is attached to an old email address I don't have access to. I was told to contact account recovery. Account recovery is unable to locate my account, so I contacted the chat. Through Chat, they were able to see and verify my account but told me I needed to create a ticket through account recovery. I did this, and once again, they claim they cannot verify my account. I either need someone to call me immediately to take care of this, or I will file a lawsuit to get back all the money I have spent with EA over the course of my time playing because I have spent at least $1,000 on games and downloads over the last 10 years, and have invested time and energy into this.
Please provide a phone number to contact. This is getting to be absurd and I am tired of waiting as Apex season 4 is coming to a close and because the account recovery team is incompetent, I can't play.
same issue here, I have no access to the email that my account was made with. I have not been able to get to the live chat option despite filing two claims and emailing multiple support agents; how were you able to get to this?
Get it figured out?
Community Manager
