Forum Discussion

MungTao's avatar
MungTao
6 years ago
Solved

How likely am I to be unbanned?

I was banned for seemingly no reason at all ( I dont cheat or harass players at all). So when I contacted the customer support they said to check if I had 2 step verification on, whcih I didnt, but o...
MungTao's avatar
MungTao
6 years ago

I guess its just up in the air weather I`ll ever be allowed to play this game again or not. And if so, when.  

v_Nismai_v's avatar
v_Nismai_v
5 years ago
@MungTao I know this was a while ago but did you ever get unbanned? My partner is in a similar situation now and she’s so upset because she’s genuinely done nothing wrong, we even caught someone in the act of using her account.
  • EzyHawk's avatar
    EzyHawk
    Hero
    5 years ago
    @v_Nismai_v If your partner been banned then please head over and appeal you ban here:
    http://help.ea.com/contact-us/

    Please read this here:
    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    Now how "likely" you are to get your account unbanned depends on the reasons behind the ban, if there is doubt about your story or lack of evidence and more that can't be disclosed here.
    But only way to know if your partner may get an appeal is to send in one and wait for the correct department to investigate and make an decision, which could take a while.
    • v_Nismai_v's avatar
      v_Nismai_v
      5 years ago
      @EzyHawk We already appealed it and they said their decision is justified. It’s so unfair though, they should clearly be able to see that she was hacked by the fact she immediately changed her password. I think it’s wrong how EA can pretty much delete all your hard work, and money you’ve spent, especially when you’re innocent.
      • iamtheLEGENDS1's avatar
        iamtheLEGENDS1
        5 years ago

        I have no idea how to cheat!!!!!!!!!!!!!  I got banned from NHL20 and 21.  It has been weeks that they have 'looked into it'.   I SEE WHO hacked me.  I SEE HIS friends.  It's clearly not me.  I am ready to toss the whole thing out.   At this point i'd rather get a refund and quit

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