Community Manager
The same thing happened to me on June 24, 2026.
I was permanently banned for "Gameplay Enhancement" despite never knowingly using cheats, hacks, scripts, macros, or any software to gain an unfair advantage. I had over 928 hours in Apex Legends, purchased multiple Battle Passes and had just obtained my first Heirloom a week before the ban. Losing the account was devastating.
I've submitted multiple appeals, but each one has been denied with the same response. I also discovered suspicious logins on my Steam account from several countries outside Malaysia before the ban. I immediately changed all my passwords, enabled Steam Guard Mobile Authenticator, and reinstalled Windows as a precaution, but EA still upheld the ban.
I'm still hoping for a proper manual review because I genuinely don't understand what triggered the "Gameplay Enhancement" detection.
Do you got unbanned? I just got it too same as your stories that our account got used by hacker and used cheat in game
This company is aware of the intentional failure to handle false bans, and has been using AI templates to send players away. BBB complaints are also using templates to send players to appeal, and they never directly answer players. They have been using TOS as an independent team to explain, which is how this company is disgusting to players
