Community Manager
The appeal has been responded to in a template style, with no real person to review the account, and the number of appeals is limited. The email has been maliciously blocked, resulting in the inability to contact customer service. Customer service has also been repeating the process through human-machine interaction. An account that has been playing for 6 years, recharged thousands of dollars to purchase heirloom, I did not use any ways to enhance the game, nor did I use any bugs. Your ban is unjustified. You have not told me why you were banned, but only received your decision to maintain the original plan. This is very unfair to me. I hope to verify carefully and lift the ban on my account
