Forum Discussion

Community Manager

2 months ago

How to get help with Apex Legends account bans and suspensions

Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to...

Seasoned Novice

2 months ago

Hello everyone,

I want to provide a final update on my case.

After three appeal submissions, my permanent ban was finally removed👏.

EA confirmed that my concerns were valid and justified, and they assured me steps will be taken to prevent this in the future.

I’ll be honest; after EA support told me through the live chat that only the TOS team could handle this and seeing so many similar cases ignored, I lost hope. I even downloaded my EA data and attached login history and system files to prove there was no suspicious activity.

It was frustrating to feel unheard, but persistence paid off.

For anyone facing the same issue, here are the things I included in my appeals that I believe helped:

Public IP and location details.
EA data history showing no suspicious logins.
System file/screenshots confirming no unauthorized software.
Clear explanation of what happened before the ban, in my case, was that the dash mechanic in the Cyberpunk event may have triggered false bans.
Keep your message short, direct, emphatic, and assertive. Be aware of the 1000‑char limit, so choose your words wisely.

It was deeply disappointing to be treated like a cheater after such loyalty, but persistence worked.

I’m relieved my account was restored, and I truly hope others affected will also get fair reviews 🙏.

Loyal players deserve to be treated with respect, not like criminals. Please don’t give up; keep appealing, provide evidence, and make your voice heard.

Thank you to the community and advisors who showed empathy along the way.

xRuSiK

Traveler

2 months ago

xmike911x Hi congratulations on getting your account back, your post gives hope to me and other players. I have few questions if you don’t mind: 1. Did you submit all of yours appeals through “My ban history” or did you also contact EA Live Chat or create new separate case? 2.Did you attach your EA account data and system screenshots directly to an appeal, or in separate case? I’m in very similar position with permanent Gameplay Enhancement ban in Apex legends, so any advice would really help! Thank you!

xmike911x
Seasoned Novice
2 months ago
Hi, sorry for the delay... I was traveling so I was not able to check my notifications 😥.
To your questions:
Yes, all appeals must go through the “My Ban History” section. I did create a separate case and contacted EA Live Chat, but they cannot help with bans (so they closed as fixed). Only the TOS team handles these, and the appeal button/form is the only way, which I agree is disappointing 😥.
Yes, you only get one attachment per appeal. I took multiple screenshots (different areas, times, logins) and combined them into a single file using Photoshop so I could provide more evidence. And on my first appeal, I attached system logs in a txt file.
I know how frustrating this is😢, I was in the same position and felt hopeless.
Stay persistent, keep your message short and assertive, and attach as much clear evidence as possible.
I hope this helps and that your case gets resolved soon.
- xRuSiK
  Traveler
  2 months ago
  Hi, thank you so much for taking your time to reply, especially after your trip, i appreciate it! Your advice is very helpful, and it gives me some hope knowing that you were eventually able to get your account back, hope i will get same result.
  Thanks once again for sharing your experience, i trully appreciate that, and im glad that your case has positive outcome! Have a nice day!