Community Manager
Hello Community Managers and EA Support Team,
I am writing this post because my account ban appeal is currently stuck in an automated response loop, and I am unable to reach a human specialist for a proper manual review.
EA Case ID: #250901217
Platform: PC (Steam)
Issue: False Positive Ban
My account was recently banned in Apex Legends for "Gameplay Enhancement" or "Unauthorized Software". I follow the User Agreement, have never used any cheats, exploits, macros, or unauthorized third-party software. I am a long-time active player and have invested both significant time and money into this game (recently purchased in-game skins, there is a receipt Steam).
I suspect this ban was triggered by a false positive (software conflict with background applications, overlays, or network utilities).
Every appeal I submitted through EA Help receives an instant automated without an actual investigation. I have prepared my system logs (DxDiag and MSInfo32) to prove my innocence.
Could a Community Manager please escalate my Case #250901217 to a specialist in the EAHelp team for a manual review?
Thank you for your time and help!
